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Frequently Asked Questions (FAQs)
- How do I view your entire line of equipment?
- Why is the entire catalog line not available on the Purchase Now On-Line Store?
- What is your warranty policy?
- What if something is wrong with my delivery?
- What is the return policy on equipment and/or furniture?
- Do you have a showroom where I can view items?
On the Navigate Bar, click Catalog Sales.
The majority of equipment and furniture used in the salon and spa industry offer options (i.e. laminate colors, add-ons, upgrades); require spec sheets; and in many cases clients have questions to be answered. The items selected for the Purchase Now section provide quick and convenient items with limited selection options. This makes your shopping experience fast and efficient; and enables you to purchase without the assistance of a Sales Representative.
New equipment purchases carry a Manufacturers Warranty for parts only. Please see your owner’s manual, contact the Manufacturer directly, or an AB Salon Equipment Sales Representative for information regarding specific warranty details. AB Salon Equipment provides a 90-Day Service and Labor Warranty on new equipment purchases under current manufacturers warranty only. Custom made or special order furniture and/or equipment is manufactured per the client’s request. These products are covered under warranty for repair ONLY, and are non-refundable purchases. Costs for special order materials will be charged to the customer should additional material be required for any repair.
OPEN IMMEDIATELY and INSPECT CONTENTS. The merchandise was inspected and properly packaged prior to shipment. Proper handling and safe arrival are the responsibility of the carrier. If received with OBVIOUS DAMAGE, please note on the delivery receipt (BILL OF LADING), CONTACT AB SALON EQUIPMENT IMMEDIATELY, and/or DO NOT accept the package. If CONCEALED DAMAGE is discovered, please report this information and submit a claim to the carrier within 48 HOURS. If either type of damage is noted, RETAIN THE PACKAGING AND CONTACT THE CARRIER for instructions concerning inspection and claim reporting.
ALL SALES ARE FINAL – IN-STORE CREDIT ONLY ON APPROVED RETURNS. Restocking fees, and shipping and handling fees may apply to some items. Special order equipment cannot be returned for credit or exchange. All merchandise returns are subject to a 25% restocking fee, and customer is responsible for all shipping costs incurred. Items must be returned in original packaging within five (5) days from receipt of delivery. NO RETURNS ON LAMINATED CABINETS. Please see our on-line store policy when ordering through our Purchase Now section.
Our corporate headquarters in Clearwater, FL offers a wide selection of items for customer viewing, with our Pompano Beach, FL location providing select pieces for viewing.
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