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Can I place my order online? |
A
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Yes you may but it takes 1-3 business days to get back to you in regards to shipping charges and date of availability. The fastest way to order is still by phone. Most items need freight quotes.
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Q
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What does freight charges mean?
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When the option of ship by trucking appears, this means that your order is too heavy, bulky, or fragile to be shipped by UPS ground shipping and therefore would need to be shipped by a freight truck. When you check out, your freight charges may not appear under shipping, but this does not mean that shipping is free of charge. This means that we will contact you as soon as possible with freight quote. If you agree to the freight charges, we would then add those freight charges to your order. We would only charge you after your order has been sent out and if you agree to the freight charges. In order to keep the freight charges at a minimum, it is best to have your order delivered to a Business address. Please note that all freight shipping orders will be delivered curbside, unless the option of inside delivery is selected at additional cost.
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Q
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Do we match competitor’s prices?
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AB Salon Equipment is usually less expensive than any of our competition. But yes, if you can find our competitor’s in-stock item that is identical to the item we have in stock and have a shipping quote from our competitor, we will try to beat their combined price + shipping (this rarely happens we have excellent prices and quality goods).
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When will my order be shipped?
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If AB has your items in stock, your order will be shipped within 24 hours. We will try our best to ship out your order in a timely manner. If items are not in stock shipping could be 48 hours to 5-7 weeks depending on manufacturers lead times
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Q
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Does AB accept returns?
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No, all sales are final. In-Store credit only on approved returns.
*Restocking fee’s as well as all shipping and handling charges apply to the items. Special order equipment cannot be returned for credit or exchange
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Q
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If I order from AB Salon Equipment’s Atmosphere what colors are available?
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Most are available in black other colors are available. Lead times vary from 1 week to 10 weeks depending on style of styling chair or barber chair and color. Item you want. AB Salon Custom orders take 10-14 weeks to process and cannot be returned once ordered.
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Do you have a retail location? Where do our items ship from?
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We have a retail and design location in Florida. We ship from many different locations throughout the USA. We always welcome you to visit our showroom from Mon-Fri. 9am to 5pm EST. No appointment is necessary. We can help you over the phone as well.
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I live Florida; can I pick up my items at AB’s Warehouse?
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Yes, If we have it in stock or it is something from our cabinet shop. That would save you shipping charges on those items. Most items will have inbound freight unless manufacturer offers free shipping. We can also consolidate your order here at AB Salon Equipment and receive everything here for your order and deliver and/or set up you items and furniture at your location. A Separate fee will apply.
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Q
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What about equipment installation and usage?
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A
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Skin Care Equipment
• Facial steamers only use distilled water.
• Clean facial steamers with 2 tbsp distilled vinegar and distilled water at least once per month.
Hair Steamers
• Steamers only use distilled water.
• Clean facial steamers with 2 tbsp distilled vinegar and distilled water at least once per month
Shampoo Units
• Do not use bleach or barbicide to clean or sanitize shampoo sinks. These can weaken seals and cause leaking.
• All salons should use a licensed plumber for installation.
Pedicure Units
• If hard plumbed a licensed plumber should be used for installation
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Q
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What is MAP Price?
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Some of the manufacturers whose products we sell have now instituted a MAP (Minimum Advertised Price) Policy. This policy states that we cannot advertise a price lower than the manufacturers stated MAP price for each product.
AB Salon Equipment offers our customers the best price and service we can.
If you have any questions please feel free to call us at 1-800-393-2679.
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